A clear process, so you always know what you are buying.
Every engagement starts with a written proposal — scope, phases, timeline and price — before you commit to anything. You see working software at each milestone, and we stay on after launch.
Five steps, from first call to long-term support.
- 01
Discovery
A call and, where useful, a visit. We map your current systems, people and pain points — at the front desk, on the shop floor, in the back office.
You get A shared understanding of the problem and what success looks like.
- 02
Proposal
We write down what we will build, in which phases, by when and for how much — including integrations, hardware and support after launch.
You get A written proposal you can approve, adjust or take to your board.
- 03
Build
We deliver in milestones and demo working software at each one, so you can steer early instead of waiting for a big reveal.
You get Regular demos and a test environment to try things yourself.
- 04
Launch
Deployment, device setup, data migration and staff training — on-site when hardware is involved.
You get A live system and a team that knows how to use it.
- 05
Operate & improve
Hosting, monitoring, updates and new features as your operation grows.
You get One team responsible for the system long after launch.
Three ways to work with us.
Pick the model that fits — or combine them as your system grows.
Fixed-scope project
For a defined system: a website, booking site, app or integration.
- Written scope, timeline and price
- Delivered in milestones with demos
- Handover and training, with support terms agreed up front
Platform + customization
When the hotel platform or Orgman already covers most of what you need.
- Proven software as the foundation
- Configured and extended for your processes
- A faster start than building from zero
Ongoing partnership
For organizations that need a long-term technical team.
- Hosting, monitoring and maintenance
- A roadmap of improvements, delivered regularly
- One team that knows your whole system
A clear price before any commitment.
What every proposal contains
- Scope: what we build — and what we do not
- Phases and milestones with dates
- Price per phase or module
- Integrations and hardware involved, and who supplies what
- Hosting and support terms after launch
- Ownership of code, data and accounts
What drives the price
- How many systems and devices need to be connected
- How many apps and platforms: web, iOS, Android, TV
- Whether we start from our platforms or from zero
- Data migration and content work
- On-site installation and training
- The level of support you want after launch
SPayment is typically tied to milestones, so you pay as working software is delivered.
After launch, we are still here.
Hosting & monitoring
In the cloud, on a VPS or on-premise at your site — with uptime and error monitoring.
Updates & security
Framework, dependency and security updates, and app-store policy changes.
Fixes & small changes
A direct line to the people who built the system.
Improvements
New features and modules as your operation grows, planned with you.
On-site visits
For hardware, installation and training, when they are needed.
How we work
How long does a typical project take?
A marketing or booking website typically takes weeks; an operations platform or app is delivered in phases over a few months, with a first usable version early. Your proposal gives a concrete timeline.
What does it cost?
It depends on scope, integrations and hardware. After discovery we send a written proposal with a clear price per phase or module, so there are no surprises.
Can we start small?
Yes. Most engagements can start with one module or one system and grow once it proves itself.
Who will we be working with?
The engineers and designers who build your system. You talk to the people doing the work, not to an account layer in between.
Do you work with clients outside Bosnia and Herzegovina?
Yes. We work in BHS and English and collaborate remotely; Primavera Estate Apartments in Croatia is one example. For hardware and training we come on-site.